FAQ


When can I place my order?

Gift Boxes/Ice Cream Torte Cakes/Rush Munro's Fudge Gift packs - Orders can be placed 24/7 through our online store.


What products do you offer?

You can order: 

Gift boxes of 6 from our 650 ml range in three pre-picked cartons + 1 Pic n Mix box where you can personalise your own favourite 6 flavours.  The 3 pre-picked cartons include ‘Double Decadence’, ‘Munros’s Orchard’ and ‘Vintage of 26’.

Ice Cream Torte Cakes in Double Chocolate, Maple & Walnut, Raspberry, Cookies & Cream and Passionfruit & White Chocolate 

Rush Munro's Fudge gift packs in a 6 piece and/or 12 piece.  An assortment of Maple & Walnut, Double Chocolate, Passion Fruit, Malted Milk, Cookies and Cream, Strawberries and Cream fudge pieces. 

 


How do I find your products?

Click here.

Or, select the shop online button on our website home page, or scroll to the bottom of our home page and select from

- Three pre-picked Gift Boxes (Double Decadence, Munro’s Orchard and Vintage of 26), as well as a Pic n Mix box where you can personalise your favourite flavours

- Five Ice Cream Torte Cake flavours, Double Chocolate, Maple & Walnut, Raspberry, Cookies & Cream and Passionfruit & White Chocolate 

- Two Fudge Gift Packs


Where do you deliver to?

We are delivering our 650 ml Gift Boxes/3 packs, Ice Cream Torte Cakes and Rush Munro's Fudge gift packs to Waipawa, Waipukurau, Otane, Hastings area wide, Havelock North, Napier area wide, Haumoana, Ocean Beach and Waimarama

 


When can I expect delivery? 

The Rush Munro's team are delivering Father's Day gifts this weekend.  Order cut off is Saturday 5pm for Sunday Father's Day deliveries. 

Typically we deliver to Hawke's Bay addresses (business & residential) Monday- Friday. Orders placed after Thursday 12pm will be delivered on the following Monday.  Allow 1 - 3 business days for delivery. Where possible we will improve on these time frames. 

 

Do I have to be at the address when my order arrives?

During COVID alert levels - Ideally yes. 

What if I need to cancel my order?

Gift Boxes - You can cancel your order at any time prior to 2 pm – the day before your delivery. Simply email distribution@rushmunro.co.nz with your order details and we will process your cancellation and refund.
Ice Cream Torte Cakes - As these cakes are made to order in most instances, any cancellations need to be received 48 hours prior to delivery - Deliveries and or pick ups are a Friday on any given week. Cancellations outside these time frames will not be refunded.


How do I know my order has been received and is in process?

You will receive a verification email from the Rush Munro website.

How do I know that my order has been delivered?

It will be on your doorstep! You will also receive a verification email from the Rush Munro website.

 


How do I pay for my goods?

We accept Visa & MasterCard payments via our online store. Alternatively a direct debit payment can be made via internet banking.  Unfortunately we cannot accept cash or cheque on delivery. 

Can I personalize a message for my Gift Box or Ice Cream Torte Cake 

 Gift Boxes - You sure can. Simply write a message in the customer comments section as you process your order and we will label the Gift Box accordingly.

Ice Cream Torte Cakes - You sure can. Simply write a message in the customer comments section as you process your order and we will ice your cake accordingly or you can let the team know at the Retail store in Hastings at the time you order your cake.
                                                                                       

 

How much does it cost to deliver?

Local deliveries are $7.50