FAQ


When can I place my order?

Gift Boxes - Orders can be placed 24/7 through our online store.

Ice Cream Torte Cakes - Orders can be captured 24/7 through our online store or placed with the team by phone or directly at our Rush Munro's store in Hastings. Orders need to be placed 48 hours prior to pick up or delivery. We are only delivering or making available for pick up at our Retail store in Hastings on Friday each week.

 


What products do you offer?

You can order: 

Gift boxes of 6 from our 650 ml range in three pre-picked cartons + 1 Pic n Mix box where you can personalise your own favourite 6 flavours.  The 3 pre-picked cartons include ‘Double Decadence’, ‘Munros’s Orchard’ and ‘Vintage of 26’.

Ice Cream Torte Cakes in Double Chocolate, Maple & Walnut, Raspberry, Cookies & Cream and Passionfruit & White Chocolate (with restricted delivery to Napier, Eskdale, Bay view, Hastings, Havelock, Otane, Waipukurau and Waipawa on Friday each week)


How do I find your products?

Click here.

Or, select the shop online button on our website home page, or scroll to the bottom of our home page and select from

- Three pre-picked Gift Boxes (Double Decadence, Munro’s Orchard and Vintage of 26), as well as a Pic n Mix box where you can personalise your favourite flavours

- Five Ice Cream Torte flavours, Double Chocolate, Maple & Walnut, Raspberry, Cookies & Cream and Passionfruit & White Chocolate 


Where do you deliver to?

We currently deliver our Gift Boxes to Hawke's Bay, Palmerston North, New Plymouth, Wanganui, Taupo, Wellington, Auckland, Hamilton, Tauranga and Rotorua. Our postcode checker at checkout will tell you whether or not you're within our current Rush Munro range.

At the moment we only deliver our Ice Cream Torte Cakes to Napier, Eskdale, Bay view, Hastings, Havelock, Otane, Waipukurau and Waipawa or you can pick up at our retail store in Hastings. Deliveries and pick ups are on Fridays only.

 


When can I expect delivery?

            • Gift Boxes - We deliver to Hawke's Bay addresses (business & residential) Tuesday - Friday. Order before 12pm for next day delivery. Orders placed after Thursday 12pm will be delivered on the following Tuesday. 
            • Gift Boxes - We deliver to all other areas on Tuesday, Wednesday, Thursday and Friday. Order before 12pm for next day delivery. Orders placed after 12pm Thursday will be delivered the following Tuesday. 
            • Gift Boxes - At this stage, we are unable to deliver to rural addresses. 
            • Ice Cream Torte Cakes will be delivered on Friday each week or available for pick up at our Retail store in Hastings on a Friday during opening hours

Do I have to be at the address when my order arrives?

Gift Boxes - Ideally yes.  We would always advise that you need to store your Ice Cream in your freezer as soon as you receive it.  However we use dry ice to keep your Rush Munro’s Ice Cream box cool for at approximately 20 hours after your delivery has been dispatched from our factory.
Ice Cream Torte Cakes - Yes, ideally the recipient will need to be able to receive at the time of delivery

What if I need to cancel my order?

Gift Boxes - You can cancel your order at any time prior to 2 pm – the day before your delivery. Simply email distribution@rushmunro.co.nz with your order details and we will process your cancellation and refund.
Ice Cream Torte Cakes - As these cakes are made to order in most instances, any cancellations need to be received 48 hours prior to delivery - Deliveries and or pick ups are a Friday on any given week. Cancellations outside these time frames will not be refunded.


How do I know my order has been received and is in process?

You will receive a verification email from the Rush Munro website.

How do I know that my order has been delivered?

It will be on your doorstep! You will also receive a verification email from the Rush Munro website.

 


How do I pay for my goods?

We accept Visa & MasterCard payments via our online store. Alternatively a direct debit payment can be made via internet banking.  Unfortunately we cannot accept cash or cheque on delivery. 

Can I personalize a message for my Gift Box or Ice Cream Torte Cake 

 Gift Boxes - You sure can. Simply write a message in the customer comments section as you process your order and we will label the Gift Box accordingly.

Ice Cream Torte Cakes - You sure can. Simply write a message in the customer comments section as you process your order and we will ice your cake accordingly or you can let the team know at the Retail store in Hastings at the time you order your cake.
                                                                                       

 

How much does it cost to deliver?

 Gift Boxes and Ice Cream Torte Cakes - Delivery is $5.00 to Hawkes Bay locations - Napier, Hastings and Havelock North

Gift Boxes and Ice Cream Torte Cakes - Delivery is $15.00 to all other North Island locations and Hawkes Bay locations outside of Napier, Hastings and Havelock North