Terms & Conditions

Delivery

We are offering contactless home delivery on our Ice Cream boxes in Hawke’s Bay main areas only.  We apologise if you are outside this area - we are working on bringing Rush Munro's goodness to you in the very near future.  In order to express your interest for delivery outside of the Hawke’s Bay, please email us at distribution@rushmunro.co.nz and we will keep in contact with you regarding extending our current delivery region.

Delivery time frame (for our Hawke’s Bay customers) is 1 - 3 days from ordering, (depending on the day in which you place your order).

  • We have three delivery days for REGION 1: (Napier, Hastings, Havelock North, Haumoana, TeAwanga, Waimarama)  – Monday, Wednesday and Friday.  If you place your order before Sunday 2pm your delivery will be Monday.  If you place your order before Tuesday 2pm your delivery will be Wednesday.  If you place your order before Thursday 2 pm your delivery will be Friday.
  • We have two delivery days for REGION 2: (Otane, Waipawa, Waipukurau) – Wednesday and Friday.  If you place your order before Tuesday 2 pm your delivery will be Wednesday.  If you place your order before Thursday 2pm your delivery will be Friday. 

  • Deliveries will be made within a 10km radius of each central township.  Home contactless delivery fees are $15 for town delivery and $20 for rural delivery addresses. 

 

Faulty/Damaged Goods

If you have received a faulty item please contact us within 48 hours via distribution@rushmunro.co.nz

If an item is deemed faulty we will offer you a refund or replacement. 

Payment & Pricing

All pricing listed is in $NZD and includes GST. Payment for goods needs to be received in full before your order is dispatched. 

We accept Visa & MasterCard payments via our online store. If you would like to pay via bank deposit please get in touch with us at distribution@rushmunro.co.nz