Terms & Conditions

Delivery

We are offering contactless home delivery on our Ice Cream - 

Gift boxes in the Hawke’s Bay, Wellington, Auckland, Hamilton, Rotorua, Tauranga, Wanganui, Palmerston North, Taupo, New Plymouth main areas only.  

Torte Cakes to Eskdale, Bayview, Napier, Hastings, Havelock North, Otane, Waipawa and Waipukurau on Fridays only each week.

We apologise if you are outside this area.

Gift boxes - we aim to meet a delivery time frame of 1 - 3 days from ordering, (depending on the day in which you place your order

  • Deliveries to Napier, Hastings and Havelock North will incur a delivery fee of $5.00.
  • Deliveries to all other North Island destinations will incur a delivery fee of $15.00

 Ice Cream Torte Cakes - Pick ups and deliveries will be available on Friday each week only. Orders must be received 48 hours prior to the delivery day

  • Deliveries to Napier, Hastings and Havelock North will incur a delivery fee of $5.00.
  • Deliveries to all other North Island destinations will incur a delivery fee of $15.00

Faulty/Damaged Goods

If you have received a faulty item please contact us within 48 hours via distribution@rushmunro.co.nz

If an item is deemed faulty we will offer you a refund or replacement. 

Gift Boxes and Ice Cream Torte Cakes - Ownership of both Gift Boxes and Ice Cream Torte Cakes is transferred on delivery to the customers address or pick up by the customer from the Rush Munro's retail store. All responsibility for the care, transport and storage of these goods falls to the customer. Any damage caused to these items after the transfer of ownership will not be compensated for by Rush Munro's.

Order cancellations

Gift Boxes - You can cancel your order at any time prior to 2 pm – the day before your delivery. Simply email distribution@rushmunro.co.nz with your order details and we will process your cancellation and refund.

Ice Cream Torte Cakes - As these cakes are made to order in most instances, any cancellations need to be received 48 hours prior to delivery - Deliveries and or pick ups are a Friday on any given week. Simply email distribution@rushmunro.co.nz with your order details and we will process your cancellation and refund. 
Cancellations outside these time frames will not be refunded.
Where Ice Cream Cakes are ordered and not picked up at the retail store on the set pick up date, no refunds will be offered.

Price and Payment

All pricing listed is in $NZD and includes GST. Payment for goods needs to be received in full before your order is dispatched. 

We accept Visa & MasterCard payments via our online store. If you would like to pay via bank deposit please get in touch with us at distribution@rushmunro.co.nz